Discord report ticket data notice
Who can see a Discord report discussion and how its private text archive is retained.
How this notice applies
This notice applies only to native claim servers where Discord report tickets are enabled. It supplements, and does not replace, the published Privacy Policy. It does not represent a new acceptance by existing users.
Who joins the discussion
A claim report on a ticket-enabled server creates a private channel in the Discord server selected by its management. You need a verified character on that Tibia world, or active Test access, and membership in that Discord server. The reporter and currently authorized reviewers may participate. Each report has a separate channel; feedback and suggestions do not create tickets. The bot posts the reported character’s in-game name, server, spawn, claim times, report reason and your description in the ticket so everyone with channel access can read them.
Discord guild owners and members with Discord’s Administrator permission can access private channels despite TibiaClaims’ website permissions. Do not share unrelated personal information or secrets. Existing private Panel notes and report screenshots are not copied into the channel.
What TibiaClaims saves
On closure, TibiaClaims saves a private text snapshot of messages still available in the channel, including message and author identifiers, display names, timestamps, edit timestamps and reply references. It is not a history of every edit or deleted message. Attachment bytes, embeds and Discord attachment links are not archived. Ordinary attachment uploads are disabled.
Authorized reviewers can read retained transcripts in the Panel. Reporters use the live Discord channel and their own Account report history; transcripts are not public. Discord processes the conversation under its own terms and privacy policy. The archive is stored privately in Supabase.
Closure and retention
Normal closure archives available text before deleting the exact Discord channel. Capture failures delay normal deletion; they never extend retention. Text expires at the earlier of 180 days from the original report or 90 days after resolution or withdrawal. Late capture does not restart this period. Account deletion detaches account references where applicable but retained text and minimized authorship remain until the same deadline.
At expiry, remaining text is purged and channel deletion is queued even if an archive could not be completed. Discord-side failures may delay deletion of the channel itself. Report evidence follows its separate existing retention policy. For data questions or requests, use the contact options in the Privacy Policy.